Cottrell and Eisenberg examine the usefulness of the Eisenberg-Berkowitz Information Problem-Solving model as a categorization for academic reference encounters. Major trends in the data include a high proportion of questions about location and access of sources, lack of synthesis or production activities, and consistent presence of system problems that impede the information-seeking process. For the full text of this article, please view College and Research Libraries journal issue cited below.(ERIC: IR544575)

Cottrell, Janet R.; Eisenberg, Michael B. Applying an Information Problem-solving Model to Academic Reference Work: Findings and Implications. College & Research Libraries v. 62 no4 (July 2001) p. 334-47.

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